Refund policy

30-day reflection period

You have 30 days to change your mind, counting from the day you receive your order. Within that period you can send your order back without giving a reason.

Returns are free

Returning costs you nothing. We send you a return label and pay the shipping costs of the return. This applies within the reflection period and for a defect.

How to send something back

1. Email info@pelkonic.com with your order number and the product you are returning.
2. You receive a free return label and instructions from us.
3. Pack the product well, preferably in the original box, with all parts that came with it.

Return address: Pelkonic V.O.F., Schaepmanstraat 6, 4191 HM Geldermalsen, the Netherlands.

Trying it out is fine

You may try the product the way you would in a shop. If it has been used more than needed to assess it, or if it is damaged, we deduct part of the amount for the loss in value.

Defective or wrong item

Check your order when you receive it. Is a product defective or damaged, or did you receive the wrong product? Email us and we will sort it out. Every Switss product comes with a 3-year manufacturer's warranty.

Refund

You get the purchase amount back, including the shipping costs you paid with the order, within 14 days after you tell us you are returning it. We refund using the same payment method you used, as soon as we have the product back.

Exchange

Want a different product? Send the current product back and place a new order.

Exception

Products with your own logo or own packaging (custom business orders) cannot be returned, unless they are defective.